Refund Policy

We genuinely care about your experience with our products. At Junoone, every supplement and skincare item is crafted to support your wellness journey. If something doesn’t feel right, let us know—we’re here to make it right.

15-Day Refund Promise

If you're not fully happy with your purchase, we’ve got you covered.

How it works:

• Contact us within 15 days of receiving your order.
• Email us at info@hnlmart.com
• Your order number or the email used for purchase
• A photo of the product you received
• A brief note explaining why you're unsatisfied
• Once approved, we will process a full refund.

Once reviewed, eligible refunds are processed within 5–7 business days back to your original payment method. Please note: If your order was charged shipping (on orders under $30), the shipping fee is non-refundable.

Product Issues or Delivery Problems?

We take quality seriously. If you received an item that was damaged, defective, or not what you ordered, please reach out within 7 days of receiving it. We’ll send a replacement or issue a full refund—whichever works best for you.

A Few Things to Note

To keep things fair and safe for all customers:

• Opened or used products aren’t eligible for return or refund
• Items listed as Final Sale or Clearance are non-refundable
• Requests made after 15 days of delivery may not be accepted

Questions?

For any concerns or help with your order, email us at info@junoone.com. Our team typically responds within 24 to 48 hours.